Tag Archive: NPS
November 10, 2017 12:12 pm Published by Fleur Great Customer Experience Drives Growth in B2B Organizations from Money Pit to Money Profit
Negative reviews and complaints when it comes to customer experience can feel very SCARY. You have a support system, but that doesn't let you know what your customers say behind your back. Have you heard from any of your customers complaining about their experience with your company? Are they happy, unhappy with what they purchased? Are they even planning to exchange you with a competitor and terminate their contract? Unfortunately, customers DO seem to switch brands when they feel they aren’t getting the level of service they desire. Well, if... March 18, 2016 9:32 am Published by Fleur Otto Insider: How Otto can help to track your Net Promoter Score (NPS)?
Last week, we talked about what NPS really is and how you can use it. In this video we touch on how using Otto can help you determine your Net Promoter Score (NPS). We go into Otto and provide an example of how it can be implemented as well as how to organise the results. We encourage everyone to try the NPS for your own organisation to determine your overall customer satisfaction. See video (3:21 min)»
(link no longer available) 7 Digital Marketing Predictions You Need To Keep Your Eye... March 11, 2016 9:26 am Published by Fleur Otto Insider: What is the Net Promoter Score? In this Otto Insider we explain what the Net Promoter Score is and why it is important to your organisation. The NPS is not only an alternative method to traidtional customer satisfaction research, but also very powerful in the way it is boiled down to a simple Key Performance Indicator of your Word-of-Mouth clout; On how much your business gets traction from existing clients. In addition, it is even rather easy to ask and measure which means all organisations, big and small should be able to implement it easily, which we'll get back... March 10, 2016 11:17 am Published by Fleur In this week's video I explain what the Net Promoter Score is and how it can have an impact on your organisation. If you're interesting in knowing more how you can get your actual Net Promoter Score for your clients figured out, and how to get your clients involved in providing you good testimonials, please see this page: https://www.sonician.com/en/get-help-check-nps-net-promoter-score ... February 5, 2016 12:29 pm Published by Fleur INSIDE REPORT:Track User Satisfaction
How to track Net Promoter Score (NPS) This is an explanation provided on the Sonician Knowledgebase web Page detailing what a Net Promoter Score is, how it works and how to calculate it. Read More» Wan't to boost Sales? Answer these leading questions for Lead Management B2B marketers are always questioning if they are developing enough leads. Qualified B2B leads can be difficult for us to attain, which leads towards developing online content. But if online content isn't enough then maybe you need to ask yourself these questions to help boost your lead management. Read More» 3 Unusual Hacks to Dramatically... 