Categories for customer experience

Customer Experience: What Do your Customers Say Behind your Back?

November 10, 2017 12:12 pm Published by Leave your thoughts Great Customer Experience Drives Growth in B2B Organizations from Money Pit to Money Profit Negative reviews and complaints when it comes to customer experience can feel very SCARY. You have a support system, but that doesn't let you know what your customers say behind your back. Have you heard from any of your customers complaining about their experience with your company? Are they happy, unhappy with what they purchased? Are they even planning to exchange you with a competitor and terminate their contract? Unfortunately, customers DO seem to switch brands when they feel they aren’t getting the level of service they desire. Well, if...

No customer satisfaction driving growth? Then your business is a House of Cards with a Leaking Bucket

September 29, 2017 10:35 am Published by 2 Comments You invest quite a good amount to attract new customers, but how can you keep them, satisfy them and have them recommend their friends and colleagues to head over as well? Are you asking yourself what makes your existing customer ever even consider to leave you? Lost in the Highway Relationships, good services, customer satisfaction and sales reps are the lifeblood of a small business. You need to do everything possible to protect and foster the relationship with your own customers and the relations your employees forge. Customers keep coming and going but there is always a reason behind them leaving: If your...